Hello, I’ve sent in a bug report via email last week about MN3 crashing within minutes on any file I try to read (they all work in MN2). I’ve also sent in logs from device regarding crashes. I need to get it working, what is the best method to get support? Thanks
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Could you share the crashes here or tell me your email so I can search email history for your report.
What’s your device type , os version and app version, I’ll try to find your logs.
Sure here you go:
iPad 10.5
iOS 12.1
3.1.4
Hello, I forwarded again some e-mails I sent you previously. The crash logs privacy/analytics should be in them still as attachments. I’ll also manually send some crash logs from that ipad in a few minutes. Thanks for checking them out.
I just sent 12 separate emails with crash logs from privacy/analytics to the support email as well. Thanks again
Just an update. Today, I upgraded to 3.1.5 hoping that would help, but the crashing issues are still there.
I have checked the crash logs and didn’t find the reason of the crashes.
How many documents on your device?