Bug Report: iCloud Synchronization Error on First Launch After Installation

Support IpadOS Trouble
1

After reinstalling the application multiple times, I’ve identified a consistent bug that occurs during the first launch after installation.

Issue 1: Steps to reproduce:

  1. Install the app
  2. Create any StudySet
  3. Open the created StudySet

Upon opening the StudySet, an error message appears stating: “iCloud synchronization has encountered a serious error, please try to restart to resume synchronization.”

Workaround for Issue 1:

  1. Completely remove the app from multitasking
  2. Relaunch the app
  3. When prompted, select from options to handle iCloud sync (manually/automatically/disable)
  4. After this process, the app functions normally

Issue 2: Steps to reproduce:

  1. Install the app
  2. Before creating any StudySet, immediately go to options
  3. Attempt to configure iCloud settings
  4. Select desired option (in my case, “manually”)

Upon selecting the option, the app requests a relaunch. However, after relaunching, the app displays the iCloud options selection screen again, despite having already made a selection.

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I’m not sure if the video is only not playing in my browser. I confirmed that it appears normally when downloaded

2

Thank you for your feedback, and we’re very sorry to hear about the issue you’ve encountered. We’ve forwarded the problem to our support team and will work to resolve it as soon as possible. Thank you again!

Best regards!
MarginNote Support Team