I’m currently using MarginNote 4 on both my iPad and Mac, but I’m having trouble syncing between the two devices. On my iPad, MarginNote 4 only seems to sync notes from MarginNote 3 on my ipad, even though I’ve already deleted MarginNote 3 from the iPad.
My question is: how can I sync notes between MarginNote 4 on my iPad and MarginNote 4 on my Mac?
thank you !
Hello
Hello, note data is slower to sync at the moment due to fragmentation issues. Please check if iCloud has been turned on to synchronize your files and notebooks (☁️ will be shown below if it has been turned on); then select iCloud from the more in the bottom left corner of the main interface, enter the synchronization interface, see if there are any errors, if there are errors, try to turn off the corresponding iCloud switch, try again after 30 seconds; if it shows that it is downloading, then please wait patiently: make sure that the connection is clear to WI-FI, stay in the iCloud synchronization interface, make sure that the device is always on, turn on the power charger; you can also try to restart the device or restore the network settings, we are optimizing the synchronization function, we expect the version 3.7~3.8 will be improved, in addition, the handoff function can be transferred, airdrop can also be tried～
Kind Regards,
Support Team
Hi, I have tried everything you suggested. After trying your suggestions, i also deleted and reinstalled the app, but nothing worked. I even deleted the iCloud folder where MarginNote 4 stores its files, but the problem is still not solved.
This problem has seriously affected my user experience and completely defeated my original intention of purchasing MarginNote 4 Mac version. I am now unable to use it due to the failure of the sync function. I strongly hoped that you assign a support person to help me solve this problem as soon as possible.
I have sent you a private message. I hope the relevant issues can be resolved.