Cannot activate license code - Service team no reply

Tried emailing service@marginnote.com twice.
Changed my computer and trying to reactivate my margin note but there was a glitch.

And today I have emailed in the 3rd times with the specific format they have requested for in https://www.marginnote.com/contact.

I really hope to hear from you guys soon.

Hello

Would you please upload some screenshots? That way I can help you better.

Kind Regards,
MarginNote-Edward
Support Team

image

I have changed my computer and couldn’t activate the software using my license code.
I have dropped 3 emails to service@marginnote.com containing my name, my email and my license code.

Hello

Hello, if you have already sent an email, there will be staff to help you solve the problem. If you do not get a reply, we may not receive your email due to some reasons. You can send it to us again. We are happy to serve you

Kind Regards,
MarginNote-Heng
Support Team