Colors of hand written notes change to black/no color after making image excerpts when the document background is not in the white color

Support
1

This happens when the document background is not white. (Eg- blue,green)
When the background is not white, after making excerpts-
All colors change to black.
White color changes to no color.

This happens only with new pencil kit handwriting.
Could you please fix this soon?

image
image2732×2048 409 KB

2

Hello

Hello, is it convenient to send us this laptop for testing?

Kind Regards,
MarginNote-Relight
Support Team

3

This is a 2 page document. In each page it produce 2 types of errors.
Please try to do what I have mentioned inside the pdf for both pages with new pencilkit.

(I think new pencil kit color depend on the background color of the document. But the pencil kit color should be independent from background color. No/lesser color change happen with white or light color backgrounds.)

Note 25 Mar 2021.pdf (441.0 KB)

1 Like
4

Did you check it?

5

Hello

Hello, there is indeed a problem, we try to fix the

Kind Regards,
MarginNote-Relight
Support Team

6

Okay🥲🥲