The app updated on my 1st gen ipad pro and since then every attempt to open one of my mindmaps results in the app crashing. I tried rebooting the ipad and i reinstalled the app resulting in losing a day of studying waiting for the notes to sync, but then the app crashes again… icloud sync seems to work fine, only when opening a mindmap do crashes occur and only after last update. My iphone app is working fine so i guess it’s device specific?
Can you please fix this?
Hello
Hello, what is your system version and device model? And you look for: iOS device “settings” application 
privacy and security analysis data analysis and improvement in whether there is a crash period: beginning with MarginNote and followed by timestamp (not containing diskwrites or wakeups).iPS format analysis file, send it to us~
Kind Regards,
Support Team
Ipados 16.7.10
Ipad model is a1652 , it’s the 1st gen ipad pro 12,9 inches.
Marginnote has been purchased up to MAX.
The app was great and i have had no problems with it since launch, until latest update.
Edit:
I only found a log named
Marginnote 4 diskwrites_resource-2025-03-26
This isn’t what you want right?
I’ve been trying things since morning, it seems that the problem lies when the app is trying to display any pdf.
I can open the mindmaps only when i open an epub from documents
but when i switch to pdf, the app exits. Hope that helps somehow!
Hello
Hello, waiting for the next version update, it will be launched in the near future
Kind Regards,
Support Team
Thanks, if i can’t troubleshoot anymore, i will have to wait and hope this gets fixed soon enough. So you guys already know what is wrong?
First time since marginnote 2 i’m having any kind of issues.
EDIT: there is an update already at the appstore and this issue has been fixed!! That’s just neat! Thank you so much for taking care of this so fast!!