Export not working properly (Mac version)

I highlighted a PDF book with 48 chapters + an index. When I exported notes using Microsoft Word version, it stops at 38.5 chapters. Then when I tried to re-export, it only exports notes to chapter 10. Is there some way to troubleshoot this issue?

Hello

Do you mind sending us a copy of your notebook so that we could have a look? Thanks so much!

Kind Regards,
MarginNote-Sushi
Support Team

Hello

Also, it would be great if you could give us a screen recording showing how you did the export process.

Kind Regards,
MarginNote-Sushi
Support Team

Here is a screen recording https://share.getcloudapp.com/2Nu0PW7J

When you say copy of your notebook, do you mean the exported Word document?

Hello

Okay, so it looks like you exported it correctly - some users would export the notes in focus mode, resulting in incomplete export.

By notebook, I mean the backup file in MarginNote - sorry for being unclear. You can export it by clicking on this button:

Kind Regards,
MarginNote-Sushi
Support Team

Hi, I exported the MarginNote backup file and sent it to you via email on 12/27.

Thank you
Gary