Frequent Crashing on Mac OS 10.11

podious · July 23, 2020, 7:44pm

Hello,

I downloaded the program from MN3 website before I seriously purchase the program. I currently use MN3 in IOS.

Macbook Pro Mid2014
OS Version: 10.11.6 (15G1611)

Problem:
Each time when I open the program I got the black screen and the program crashes just 1-2 seconds later. But when I try MN2 it works perfectly.

I attached whole crash report as text file. I would appreciate if you turn back to my post. Thanks in advance.

Crash Report.txt (96.5 KB)

podious · July 24, 2020, 7:31am

I sent an email to MN3 suport team. Their share their solution in below;

open

~/Library/Containers/QReader.MarginStudyMac/Data/Library/Preferences

~/Library/Containers/QReader.MarginStudyMac/Data/Library/SyncedPreferences

Under these two directories.

Delete the file “QReader.MarginStudyMac.plist”. the app should start.
After that you can turn off the metal handwriting engine.

podious · July 24, 2020, 7:28pm

Update: Unfortunately didn’t work. Each time when I delete “QReader.MarginStudyMac.plist” it appeared again, that’s endless. I wait from them further support. Added some more crash files.

Crash3.txt (79.1 KB) Crash2.txt (78.5 KB) Crash1.rtf (85.5 KB)

podious · July 27, 2020, 8:31pm

Unfortunately Margin Note 3.6.14 doesn’t work with Mac OS 10.11 (El Capitan), please find email of Support Team in below. However I tried MN 3.5.9 and 3.5.2 and they didn’t work. Hope they will fix the problem with upcoming version.