Full version disappearing on mac

My paid marginnote 3 version that I started up again states that I have to pay again, even though i paid for the full version already in july 2023. But it is very strange because when i click free trial it does say i paid already. But when I click unlock full version it does direct me to my bank account. I have been waiting for a week now from the service gmail but they dont respons. Does anyone here have tips, i really need to start doing my literature review for my thesis and i really need marginnote for that…

@Support-Team @Relight_Support-Team @Lanco_Support-Team @Leah_Support-Team @xdyy_Support-Team @Edward_Support-Team

It would be great to receive a reply, thankyou in advance

@Support-Team @Relight_Support-Team @Lanco_Support-Team @Leah_Support-Team @xdyy_Support-Team @Edward_Support-Team
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