How does collaboration mode work?

Support
#1

I just shared a link for a collaborator, (through the Mac App)
however when the link is visited they get this,

image
image2342Ă—1486 217 KB

#2

Ahh I assume they need marginnote installed…

#3

Hello

Hi! Make sure that they have the latest version of MarginNote 3 installed. If this still fails to work, feel free to contact me.

Kind Regards,
MarginNote-Sushi
Support Team

1 Like
#4

Hi,

I just tried sharing a notebook to collaborate with 1 other person and I am having this same error popup. I have attached the info contained when you click on the “details” button found on that image posted above. Any support on this?

APP NAME
cloudos2
CLIENT TIME
Tue Apr 06 2021 21:09:25 GMT-0400 (Eastern Daylight Time) (1617757765398)
USER AGENT
Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:87.0) Gecko/20100101 Firefox/87.0
HOSTNAME
www.icloud.com
BUILD INFO
2105Hotfix26__2105Hotfix26__en-us
SESSION ID
c3c7c925-7ec0-4cce-bf69-a8a7a45f17f2
ENVIRONMENT INFO
PROD
REPORTED ERROR TITLE
ShareRecord: Unable to find applicationIdentifier for containerId = iCloud.QReader.MarginStudy and fileExtension = undefined
REPORTED ERROR TYPE
UNHANDLED_EXCEPTION
LINE NUMBER
11
STACK
r@https://www.icloud.com/system/cloudos2/2105Hotfix26/en-us/main.js:11:88634
a@https://www.icloud.com/system/cloudos2/2105Hotfix26/en-us/main.js:11:88685
_getApplicationIdentifier@https://www.icloud.com/system/cloudos2/2105Hotfix26/en-us/main.js:11:409540
_extractCloudKitResponse@https://www.icloud.com/system/cloudos2/2105Hotfix26/en-us/main.js:11:407441
init@https://www.icloud.com/system/cloudos2/2105Hotfix26/en-us/main.js:11:406180
create@https://www.icloud.com/system/cloudos2/2105Hotfix26/en-us/main.js:11:245552
resolveShortGuid/<@https://www.icloud.com/system/cloudos2/2105Hotfix26/en-us/main.js:11:412149
r@https://www.icloud.com/system/cloudos2/2105Hotfix26/en-us/main.js:11:445758
i@https://www.icloud.com/system/cloudos2/2105Hotfix26/en-us/main.js:11:184604
ERROR CONTEXT
undefined

#5

Hello

Hello, I'm not sure what the reason is, can you ask iCloud customer service?

Kind Regards,
MarginNote-Relight
Support Team