I lost a lot of functionality although I am a subscriber. I already re-installed the app, it didn't help. I need your help to solve it!

Support Mac Trouble
1

Hello,
I lost most of the functionality in study mode, as you can see on the attached screenshot. (See eg. I cannot use highlighter, text box, image box, etc.)
I already deleted and reinstalled the app on my Mac.
I used to be able to use it well, I didn’t change anything, and with the newer files I added, I have very limited functionalities even though I am a paying customer.
I need to use it to prepare for my exams. I need you to resolve this issue for me as soon as possible.
Let me know please how to proceed!

Képernyőfotó 2023-03-03 - 12.15.47
Képernyőfotó 2023-03-03 - 12.15.471440×900 219 KB

Thank you!
Melinda

2

Dear Marginnote team. This is probably my 7th message regarding this issue, and I haven’t received proper support. It is really disappointing. There must be a solution for this issue, especially since I’m paying for a service I cannot fully use due to some strange issue.
Please, help me resolve this as soon as possible.
Thank you!
Melinda