I purchased full version for Mac OS but am told it is temporary

Support
1

I purchased full version of Margin Note3 for Mac OS January 2, 2020. I have used it many times without any problems. Today when I opened the app, an information box tells me I have “2 days remaining in your trial.” I have checked and confirmed purchase through the Apple App Store and have screen shot of the purchase (but I don’t see a way to attach it).
Separately, in 2019, I purchased the iOS version which is running without any problems.
What is the problem with my MacOS version?

1 Like
2

Hello

1. Check the version of MarginNote you bought:

  • Given that iOS and macOS are of two separate operating platforms, iOS and macOS apps are sold separately. The purchase of the macOS app (be it license version or the one from the Mac AppStore) can't be used on the iOS AppStore, and vice versa.
  • There are two macOS versions issued on separate platforms: A.Apple’s Mac App Store. Falls under Apple’s Terms and Conditions, licensed directly through the individual user’s Mac AppStore account. B.Outside of the Mac App Store. Licensed as activation code. So the activation code doesn’t support the App Store version. Please download the installation image via https://s3.amazonaws.com/marginnote-product/macapp/MarginNote3.dmg.

2. Make sure you've downloaded/installed the app using the same purchasing Apple ID.

  1. Please check the detailed order info of your MarginNote 3 purchase and see under which exact Apple ID the order was placed: https://support.apple.com/en-us/HT204088
  2. If it is installed using a different Apple ID under which there is no in-app-purchase item of MarginNote 3, then no recoverable item would be restored(All purchased items are linked with your downloading Apple ID).
  3. In case you are not sure about which account you've used to install the app, the best solution would be to delete and reinstall the app while the right Apple ID is logged on in your AppStore.

IMPORTANT:

Please do make a manual backup of your note database in MarginNote 3 before deleting the app. Deleting the app without a manual backup will erase all locally stored documents and notebooks and they would not be retrievable.

Manual Backup: MarginNote 3/.../Settings/Data-Backup and Restore.

Kind Regards,
MarginNote-Aric
Support Team

3

I purchased MN3 through the Apple App Store on Jan 2, 2020 for $46.99 using a specific Apple ID, as I wrote in my post.
Since I could not seem to make the lockout dialog box go away, I deleted the app after saving a MarginNoteBackup. Then I re-downloaded the app directly from the Apple App Store (I did not have to pay this time) using the same specific Apple ID as I used before (and use for ALL my App Store purchases).
I am again presented with the same dialog box which does NOT allow me to use the app.

4

Hello

The Macos version needs to be purchased independently.

Kind Regards,
MarginNote-Aric
Support Team

5

I OWN my purchased copy of MN3 and have receipt verifying it. You are NOT solving this problem. I paid, I should be able to use the program on my Mac.

6

Hello

Excuse me, did you buy it on the Mac?,Did you buy the iPad version at that time?

Kind Regards,
MarginNote-Aric
Support Team

7

I own BOTH iOS copy for my iPad AND MacOS copy for my Mac computer. My problem is only with the MacOS version.
I bought the iOS version at a different time and it is working fine on my iPad.
Again, it is the MacOS version that I bought on my Mac that is having the problem.