I reached out to service@marginnote.com back in September about my purchased license being invalidated. I followed up twice in October, and I still haven’t heard back. Not once.
I’m seriously wondering: does ANY customer service exist? Is there ANY representative who could at least take a BRIEF look at this issue?
I followed the instructions on Contact under “Recover Registration Key” 100%. This no-response service strategy is utterly turning users away.
Hello
Hello, what does it show when activated, and make sure your activation code is for life and not for one year?
Kind Regards,
Support Team
Mood, there are not helping me either and im also waiting for access to my paid full version which suddenly does not work anymore
Pls help
@Support-Team @Relight_Support-Team @Lanco_Support-Team @Leah_Support-Team @xdyy_Support-Team @Edward_Support-Team
Hello
Hello, before restoring the purchase, check if there is a corresponding order in the purchase history of the App Store. It should be noted that the pro unlock max and pro orders need to be in the same account. After checking for errors, backup the data and reinstall the software.
Kind Regards,
Support Team
Could you also look at my messages @Support-Team , thanks
My paid marginnote 3 full version on mac that I started up again states that I have to pay again for it, even though i paid for the full version already in july 2023. This is also the second time that this has happened… Also syncing does not work anymore between my ipad and mac.
It is very strange because when i click free trial it does say i paid already. But when I click unlock full version it does direct me to my bank account. And Apple does not show in app purchases, so I dont have a garantee I will get my money back, so im not doing that.
I have been waiting for 2 weeks now from the service gmail but i dont get a respons. And ive been waiting for almost 2 days now here on this discussion forum, 8 people read my message, but no one replied.
Could @Support-Team help me out?
Thatd be great thanks
Hello
Send order information and failure screenshots to service@marginnote.com. The email subject states Resume purchase failed
Kind Regards,
Support Team
I purchased a license and activated the software in January. In September, when I opened a PDF, a pop-up window appeared saying I needed to activate the license again. I tried re-entering my activation code, but it said the license was deactivated and that I should contact the support team for more information. I have no idea why this happened. @Support-Team
Hello
发送你的订单信息和激活码到官方邮箱说明情况
Kind Regards,
Support Team
Hello
Send your order information and activation code to the official email to explain the situation
Kind Regards,
Support Team