I reached out to service@marginnote.com back in September about my purchased license being invalidated. I followed up twice in October, and I still haven’t heard back. Not once.
I’m seriously wondering: does ANY customer service exist? Is there ANY representative who could at least take a BRIEF look at this issue?
Hello, before restoring the purchase, check if there is a corresponding order in the purchase history of the App Store. It should be noted that the pro unlock max and pro orders need to be in the same account. After checking for errors, backup the data and reinstall the software.
My paid marginnote 3 full version on mac that I started up again states that I have to pay again for it, even though i paid for the full version already in july 2023. This is also the second time that this has happened… Also syncing does not work anymore between my ipad and mac.
It is very strange because when i click free trial it does say i paid already. But when I click unlock full version it does direct me to my bank account. And Apple does not show in app purchases, so I dont have a garantee I will get my money back, so im not doing that.
I have been waiting for 2 weeks now from the service gmail but i dont get a respons. And ive been waiting for almost 2 days now here on this discussion forum, 8 people read my message, but no one replied.
Could @Support-Team help me out?
Thatd be great thanks
I purchased a license and activated the software in January. In September, when I opened a PDF, a pop-up window appeared saying I needed to activate the license again. I tried re-entering my activation code, but it said the license was deactivated and that I should contact the support team for more information. I have no idea why this happened. @Support-Team