Hi, I bought MN4 max on Mac App Store and it says it includes iPad and iPhone. I downloaded those on iPad and iPhone and tried to activate by restoring purchase. It did not work. What is the correct step to do ?
Thanks
Hello
Hello, check whether there is an order in the purchase history of the appstore (must be within the App Store software), if so, backup all data in the software settings and store it locally, then uninstall and reinstall the software, and then open the backup file to restore the data
Kind Regards,
Support Team
Hi Thanks for replying. Yes I can see the upgrade to Max in Jan 2025 in the purchase history pulling from iPad App Store. Still, my iPad MN4 fail to restore purchase. WAS this because the purchase history was before 90days? I found in the purchase history it was not showing up by default.
Hello
It should be noted that if your order is “based on pro unlock max”, you need to check whether it is in the same account as pro order
Kind Regards,
Support Team