I have done everything required. But no response. I paid $51 AUD to upgrade the essential version to Pro so i can then upgrade to MN 3 … and paymnet has gone through - but I am still on Essential - when I go to Upgrade to PRO it says to restore purchase - which brings up a heading of MN Pro - but still looks and feels like the Essential version. When I close the window … I have to go through the whole process again. VERY FRUSTRATING. I have emailed you with the details of the university and no reply - so I had to purchase anyway and not very happy that I don’t even have the PRO version on top of that at a $50 AUD purchase.
Can I please be contacted on my email directly I would like : to
*try and get confirmation that I have the PRO version and do not have to keep restoring it …
*will it be ok to use in the meantime as i have a research project I need to start tomorrow.
*Please confirm you have my student ID and can adjust the payment with the education discount
sorry this if this is coming across with frustration but I have spent nearly 3 hours trying to sort this out.
Hi Lanco -thankyou again … can you confirm that you recieved my emails concerning my purchase of MN 2 sent last night …the email was sent after the successful purchase of MN3.
Hi Lanco - I am not sure if you saw my email yesterday … I have copied it below - I was wondering if you can assist me … there seems ot be confusion … if you could review the thread of the support emails.
Thanking you … I am very concerned that support will cut off my MN3 Edu licence - I am using it for a very important assignment …
best
Louis
PLEASE - NO NO NO NO NO !!!
Please do not change anything to do with my EDU purchase of MN3 - I am using it currently for a major research essay I need to submit to my university this week.
You may not understand what I am asking as I may be confusing you.
1, I am happy with my MN3 EDU discount offer and price and payment that went through yesterday - it is all working and all good. Please leave as is and DO NOT change.
I had purchased ALSO yesterday - MN 2 - essential (USD 17.99) and Pro upgrade - ALSO yesterday ($27.99) which in total is $45.98. It did not work and I kept having to restore PRO in the purchases when I opened files.
I am requesting that you refund me MN2 price of - the $45.98
4.I would not have needed to purchase MN2 if the edu code was sent when I requested and I had problems with the MN2 App that I paid for and downloaded before you helped me and sent me the details for MN3.
I hope this help clarifies …
Please confirm that you will not delete my MN3 Edu licence and that you can consider my request for the refund of the MN2 costs that I paid yesterday. I dont mind if I ended paying more for MN3 through the edu option that is fine - I just dont want to pay for MN2 which did not work for me. … I am very happy with the MN3 App.
Don’t worry. There is the time difference between Beijing and where you are. You will receive the reply from our Purchase Specialized Admin during office hours. And I will chase it for you.