Hi. I installed Marginnote 3 on my Mac OS X EI Capitan 10.11.16. For somehow, the app keeps exiting unexpectedly… Do you know what is the solution to that?
First of all, thank you for writing to Ticket for contacting us, as flashbacks and jams are our top priority.
If it's convenient for us to check the possible causes of the backsliding:
1. whether the problem can be reproduced and whether there is a trigger pattern.
If it can be reproduced, you can tell us the specific steps or send us the screenshot/video key steps.
2.Could you share the crashes here or tell me your email so I can search email history for your report
What’s your device type , os version and app version, I’ll try to find your logs.
Please follow steps below to share with us the crash logs, thanks!