License problem

joebtay · January 9, 2020, 6:02am

hello there, i have upgraded my laptop and now can no longer use marginnote despite entering the correct license code on devmate. It tells me i am unable to use it on a new computer even though it is wiped from previous.
Can you help?

Sushi_Support-Team · January 9, 2020, 7:27am

Hello, joebtay,

Welcome to the MarginNote Forum.
Activation & Deactivation:
MarginNote 3 has 14-days free trial. You could enter the activation number here to complete activation.
Before you reinstall the system or replace the device, please follow the step to deactivate it: In the Mac OS top menu, click “MarginNote 3” >>> Select “Deactivate”
EABEFF48-C3AE-4F4D-B3AC-333841D3493E

Best Regards,
Bryan
MN Support Team

Hong · January 9, 2020, 12:15pm

hello.
My macbook was broken up and then logic board has replaced.
So I can not ‘deactivate’ now.
About this problem, I sent e-mail to service@marginnote.com with license code, but I didn’t receive any mail yet.

Please help me!

joebtay · January 9, 2020, 2:01pm

Hello, thank you for your response.
I wiped my laptop, disconnected icloud and reinstalled Mac OS, and have now traded it in- no idea had to be uninstalled in this situation.
Is there another way to reactivate my app?

Sushi_Support-Team · January 9, 2020, 2:30pm

Hello Hong & joebtay,
Could you please tell me whether your code is bought from fastspring or paddle?
Regards,
Bryan
MN Support Team

Hong · January 10, 2020, 1:33am

I have no idea about that, but the order mail came from ‘mailer@fastspring.com’.

So I think I bought it from fastspring.

joebtay · January 10, 2020, 10:44am

When i put in the code, it is recognised by devmate but not paddle.
I received a single use coupon for fastspring
Thanks

Sushi_Support-Team · January 10, 2020, 12:54pm

Hello,
Please send your activation code to service@marginnote.com, we’ll deal with the issue and give your replies as soon as possible.
Best Regards,
Bryan

Hong · January 10, 2020, 1:03pm

I just sent an email. Thank you

joebtay · January 10, 2020, 1:26pm

as have I
many thx for your help

Sushi_Support-Team · January 10, 2020, 2:14pm

Hello,
Thanks for your prompt response, and please try to key the activation code again.
Regards,
Bryan

Jack25 · February 12, 2020, 4:59am

Licencing oh not again It is a very irritating license problem I have faced many times. Even a day before yesterday I have run the logitech gaming software but again the licensing issue arising and installation was failed.

Hibernoma · May 11, 2020, 10:02pm

Hi Bryan, I have the same problem and I forgot to deactivate before formatting the computers. My license is purchased through paddle.com. I forwarded the order confirmation to service@marginnote.com.

Please help me deactivate the current activations, so that I can install the MarginNote on newly installed operating system.

Thank you very much.

degool · December 6, 2021, 4:51am

Hello, Support-Team
I have the same problem
I forgot to deactivate before formatting the computers.

I sent an email about the purchase history to service@marginnote.com 3-4 days ago, please check it.

mahatmanto · July 29, 2022, 12:31am

i have similar issue.
one of my two macs was upgraded from HDD to SSD, and swept out all applications in it. when reinstall the marginnote, i notified to deactivate first before installing the second. how can i do that?
last night i sent an email to service@marginnote.com but haven’t received the reply.

Support-Team · July 29, 2022, 2:24am

Hello

您好，会尽快回复的～

Kind Regards,
MarginNote-Relight
Support Team

mahatmanto · July 29, 2022, 7:16am

done.
the problem lays in the choice between paddle code or devmate licence code.