I reached out to you in multiple emails, but I haven’t heard back from you.
I need you to restore the full functionality of my license on Mac.
I purchased Marginnote this January, and I could use it well; then, suddenly, it said I had to restore my purchase, I clicked on it, and ever since then, I have had very limited functionalities. For example, I cannot highlight images and put them on the mind map or edit what I highlighted from a text for a mind map, etc. I sent you screenshots via email. Basically, I lost the majority of functions when I’m working in study mode on a file.
Please fix this asap. I am a paying customer and was your biggest fan recommending your service to my classmates. I need to use this service to prepare for my exams coming up in the coming weeks.
I purchased your service on 9th Jan via MacOS, App Store. Serial number: 1-7052573157, order ID: MNHY5NGL2W
Hello,
I tried it a week ago, I updated my app in the app store, but it didn’t solve the problem, unfortunately. I restarted my laptop, I restarted the app, and I tried everything that I could.
Can you please further look into it?
Thank you!
Sorry to hear that. You can back up all the notes on your MarginNote in the settings and then reinstall it. There is a backup and restore option in the settings, please back up all your notes before uninstalling mn.
I did the backup and before uninstalling Marginnote, I wanted to verify that the backups work well.
Unfortunately, on iCloud, it did not back up the ‘studies’, only the documents. The ‘study’ is the feature where I store my work and insights. I couldn’t test the downloaded backups.
Can you please confirm to me whether the downloaded backs ups have the study files too? If I lose them, I lose weeks of work.
I reinstalled Marginnote, but I still don’t have the full functionality. Furthermore, the backup was not fully perfect either. It is very frustrating.
I attached a screenshot, you can see that I cannot pick areas of a document or images, and I cannot edit the length of the chosen text, to name a few issues.
Please, fix this problem for me.
Hello, I need your help with my query above. Even after reinstalling the program on my Mac, I still cannot access basic functionalities. Please, do help me. It is urgent I use my paid plan with you to study, and this dysfunctionality decreases the efficacy of that.
Thank you,
M
