Marginnote 3.7.4 Appstore update crash at starting on MacOS X 10.13.6

Please help:
Marginnote 3.7.4 Appstore update crash at starting on MacOS X 10.13.6
Regards,
Sergio Garcíamarginnote 3-7-4 mac os x crash.txt (104.3 KB)

Hello

Sorry for the late reply

This could be because the latest version of Marginnote requires the support of PencilKit and other functions that requires a higher version of MacOS.

So it would be recommended for you to update your MacOS to a higher version (not Big Sur necessarily, Catalina will do).

Kind Regards,
MarginNote-QSD
Support Team

@Support-Team To be fair, you should prevent App Store version updates if the OS isn’t updated to the required version, or continue to support older OSes. Many people have automatic updates for their applications turned on, to suddenly not be able to use a vital app because the developer didn’t exception the OS requirements can be devastating.

2 Likes

@Support-Team
Wow! I’m in trouble with this solution.
I’ve an iMac 27’’ mid 2011 with no version upgrade Apple support now. I can’t upgrade my Mac OS X Hight Sierra to newest version. My machine works fine with an SSD and 20Gb of RAM. I don’t need change my pretty machine.
:disappointed:
Right. Please, how can I downgrade Marginnote to 3.7.3 version?
I know that there’s no support to view my pencilkit IOS sketch but I’ll can work in large mindmaps and documents.
Now I only can work with Marginnote on IOS in a little screens.
Regards,
Sergio García

I’ve updated manually from App Store because Marginnote support tells me that a bug with sketch IOS view in a Mac OS X version will resolve with 3.7.4 version.
Marginnote installer would must be to check the OS version to prevent this kind of problem, too.
Thanks for your comment @happycatmachine .
Regards,
Sergio García

Hello

Sorry so much about this issue.

We will solve this in Marginnote 3.7.5 update.

Kind Regards,
MarginNote-QSD
Support Team

1 Like

Hello,
I hope to see it soon.
Thanks
Sergio García

I have the same problem

I just installed an additional 8 Gb RAM and SSD to my Mac mini mid-2011

I can not upgrade to the newer version of Mac OS and I am happy with performing of Mac after a hardware upgrade.

When can we expect the new version of Margin Note with the fix of this problem?

1 Like