Marginnote 5 "Data Authorization"

Support Mac Trouble
1

I just updated to Marginnote 5 from 4 on my Mac. I have an encrypted database vault. I see two behaviors when I start Marginnote 5…

  1. I get a white window with the Marginnote logo and a spinning thing that seems to go forever.

  2. Marginnote 5 starts and a window appears, “This data requires authorization before use” “Please enter the license number”

What is the license number? I get Marginnote through the Mac App store. If I click OK or Cancel, it says it can’t access the encrypted notes database.

What should I do? Thanks! – Adam

2

Hi Adam,

Thank you very much for reaching out, and we’re sorry for the trouble.

We haven’t received any similar reports so far, so this may be a bug. If possible, could you export the affected database and share it with us privately for investigation? Please avoid posting any sensitive data publicly.

Alternatively, could you send us a screen recording showing the issue, along with a detailed description of the steps—from upgrading to MarginNote 5 to launching it and encountering the authorization prompt? Please also include your macOS version and the exact MarginNote 5 version you’re using.

These details will help us identify the cause. Thank you for your help!