MN4 PRO version license issue

I purchased the PRO version of MN4. Here is the order. When I try activating the system keeps telling it can’t be activated.

Can you help me? I contacted also paddle. And, they replied:
Hi Juan,

Thanks for getting in touch.

Paddle.com abides by the policies of its vendors. For this product, we are forwarding your request to the vendor, MarginNote, who will handle this request. ==No answer whatsoever==.

Please keep us in the loop regarding this request. If no response is received from the vendor we will follow up with them again.

Hello

You need to activate with standard activation code first and then with premium activation code

Kind Regards,

Support Team

And, which is the standar activation code??

By the way, I paid also the ipad license. Will I have any issues with the Premium/MAX?

I can’t avoid this CTA, not even clicking restore purchase!!!

Hello

Please handle the privacy information Mosaic and send screenshots of all purchase orders so that I can determine which software version is suitable for you

Kind Regards,

Support Team

Thanks. I will send you my history since I was a MarginNote 3 user.