MN4 PRO version license issue

Support Mac Trouble
1

I purchased the PRO version of MN4. Here is the order. When I try activating the system keeps telling it can’t be activated.

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Can you help me? I contacted also paddle. And, they replied:
Hi Juan,

Thanks for getting in touch.

Paddle.com abides by the policies of its vendors. For this product, we are forwarding your request to the vendor, MarginNote, who will handle this request. ==No answer whatsoever==.

Please keep us in the loop regarding this request. If no response is received from the vendor we will follow up with them again.

2

Hello

You need to activate with standard activation code first and then with premium activation code

Kind Regards,

Support Team

3

And, which is the standar activation code??

4

By the way, I paid also the ipad license. Will I have any issues with the Premium/MAX?

5

I can’t avoid this CTA, not even clicking restore purchase!!!

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6

Hello

Please handle the privacy information Mosaic and send screenshots of all purchase orders so that I can determine which software version is suitable for you

Kind Regards,

Support Team

7

Thanks. I will send you my history since I was a MarginNote 3 user.