MN4 unresolved child map issue

Support
1

HI there,

My query has been raised for a few months but remains unresolved.

Could you please kindly address to it?
Much appreciated.

Regards,

2

Dear Allan,

We sincerely apologize for the delay in following up on your issue.To help us investigate and resolve this properly, could you kindly resend a backup of the file or link in question?

Thank you so much for your patience and continued understanding. We truly appreciate it, and we’ll do our best to get to the bottom of this bug as soon as possible.

Best regards,
MN Support Team

3

Dear Littlemogu,

Thanks for getting it back on track. I have forwarded my email on Mar 9 again to this email service@marginnote.com. You can download the files in the link provided on Mar 9.
I hope this can be resolved very soon as this has been for a few months now and it seems I am not the only one who had this problem. Much appreciated!

4

Hi Littlemogu,

Could you please update on the progress?

Thanks,