Hi Josh (and others who have chimed in),
Seems you’re fairly invested in the software after reading through your posts. As others have echoed, most of what you are asking for are reasonable, logical improvements that others have wanted for some time.
Based on responses from the support team to your post, my own experience with them over the last year+ of usage, and the app’s history I recommend you just step away from this application until further notice. There are many applications that exist in this space that are more open, actively being developed (aggressively), and have long since caught up to the functionality of MarginNote; largely because they squandered their lead.
MarginNote fundamentally has many problems:
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The user base is split between two countries (China/US) but the developers are all Chinese. I’m uncertain what the atmosphere of development is in the Chinese software scene, but the expectation that exists stateside for developers to present road maps, time lines, etc. doesn’t seem to translate.
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The developer/user relationship (again, at least on this side of the forum) is abysmal. 95% of responses are “we’ll add this to our roadmap and consider it collectively”. This applies to features that, as you have alluded to, have been requested years ago. The other 5% is “this is impossible”. I have been lurking and posting here for quite some time and haven’t seen one interaction that has born fruit from a developer. At this point, the people creating plugins for MarginNote appear to be doing more developing than the people who develop the app which brings me to…
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A plugin functionality is an incredible asset for a piece of software. There are many plugins I have used in MarginNote that add features that should just be baked in. In the case of MarginNote, the plugin functionality seems to have provided a further excuse for lack of progress in the application by just pointing to a plugin someone made that, often very “hackily”, solves a fundamental issue.
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The app is clearly a cash cow in China in its current state (possibly also State side). It has 70k downloads worldwide in the month of January, with a projected 6 figure revenue, and is much higher on the download chart in China. It does seem the “don’t fix it if it ain’t broken” mentality might apply from the development side of things.
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And… most importantly… In all likelihood you and I want this app to be something it isn’t or isn’t capable of being for a variety of reasons (see 1-4). It’s completely possible this is the app of choice for Chinese Students to study for their style of exams and the features it includes make perfect sense for their likely uniform learning apparatus. Hell, even for me, it was neat at first until I ran into a ton of annoyances, silly limitations, and just dated implementations. Much like you… one of the biggest issues I ran into was the flexibility of work in MN outside of MN.
I would typically say “vote with your feet/dollar” but unfortunately we both already plunked our money down. Long story short, I think most in this forum are talking to a wall. On its face, there’s $$$ for development, support staff, etc. but it isn’t there even after all this time.
MN5 is alluded to as though it will solve all these problems when it might just be a visual overhaul, streamlining of existing features/incorporation of plugins, and introduction of a subscription model.
TLDR; Run for the hills imo. If the app isn’t working for you right now you should assume it will never work for you. Development is happening (maybe?) but it’s not being directed by anything we’re saying or asking for.