No sound at reproduce m4a audio imported from Voice Record App iOS

sgargue · March 17, 2021, 12:12am

Hi,
I can’t listen any sound from m4a audio files imported from Voice Record App on iOS 14.4 to Marginnote 3.7.4.
On iPadOS it works fine.
Regards
Sergio

Support-Team · March 25, 2021, 5:22am

Hello

Hello, is it convenient to send this document to us for testing?

Kind Regards,
MarginNote-Relight
Support Team

sgargue · March 25, 2021, 8:58am

Hello.
Perfect. I’ve attached a file with the problem to this message.
Thanks
Regards
Sergio

Support-Team · March 25, 2021, 9:08am

Hello

Hello, I can hear it all here~

Kind Regards,
MarginNote-Relight
Support Team

sgargue · March 25, 2021, 9:46am

Hi.
Sorry but I’ve just updated MarginNote to 3.7.5 on iOS 14.4.1 but I can’t hear any sound on playback in documents and study mode.

I can hear perfectly on iPadOS and Mac OS X 10.13.6

Support-Team · March 25, 2021, 9:48am

Hello

Oh oh, you need to turn on the system's ringtone

Kind Regards,
MarginNote-Relight
Support Team

sgargue · March 25, 2021, 10:23am

Resolved.
Sorry for the wasted time.
That’s all folks
Thanks
Sergio