i use in my second computer margin notes in trial mode i purcharse margine notes from the app store in my primary computer and works ok when i uninstall the trial version in my second computer and install from the mac store margin notes i cant restore the purchase.
Hello,
Welcome new to the MarginNote Forum，I’m very sorry, this is caused by the internal purchase information of MarginNote3 being cleared, the download and purchase IDs are not consistent, the apple server is abnormal, and the purchase of iOS and macOS versions is not universal.
A. Please confirm whether your apple ID account used in “
! Download! ” MarginNote3 is the same. Be sure to ensure that the download ID is the same as the ID you restored to purchase (if not, please choose to browse for free, back up all your note data, and then delete MarginNote3 , re-download MarginNote3 with your ID)
B. If your ID is the same, you can choose— restore purchase
Regards,
Relight
Hello,
Please reinstall MarginNote3 from App Store and see if the “restore purchase” button works.
I’m sorry for the bad experience.
Regards,
Bryan
Not Work…
now is not working in both computer…the full version downgrade itself to de view version
Hello,
It’s really strange.
First check your purchase history. View your purchase history for the App Store, iTunes Store, and other Apple media services - Apple Support
And if you do see the purchase information, please ask Apple Support for help.
Regards,
Bryan
MN Support Team
Hi
I am having the same issue. I got a new computer and downloaded MarginNote from the App Store. However, When I opened the app, the option to restore purchase does not work. I have tried deleting and re-downloading the app, but it did not work. I also deactivate MarginNote from the old Mac, but it did not work either. I really need MarginNote to work.
Thanks!
C
I have the same problem. I’ve purchased a new laptop and I couldn’t restore my purchase from there. I’ve tried signing out my iCloud account then signing back with the same account but didn’t work. I’ve also deleted marginnote3 several times then installing it again but it also didn’t work. I’ve also checked purchased apps and it was there in my account but I still can’t restore my purchase. It’s so frustrating. What should I do now?
Hello
1. Check the version of MarginNote you bought:
- Given that iOS and macOS are of two separate operating platforms, iOS and macOS apps are sold separately. The purchase of the macOS app (be it license version or the one from the Mac AppStore) can't be used on the iOS AppStore, and vice versa.
- There are two macOS versions issued on separate platforms: A.Apple’s Mac App Store. Falls under Apple’s Terms and Conditions, licensed directly through the individual user’s Mac AppStore account. B.Outside of the Mac App Store. Licensed as activation code. So the activation code doesn’t support the App Store version. Please download the installation image via https://s3.amazonaws.com/marginnote-product/macapp/MarginNote3.dmg.
2. Make sure you've downloaded/installed the app using the same purchasing Apple ID.
- Please check the detailed order info of your MarginNote 3 purchase and see under which exact Apple ID the order was placed: https://support.apple.com/en-us/HT204088
- If it is installed using a different Apple ID under which there is no in-app-purchase item of MarginNote 3, then no recoverable item would be restored(All purchased items are linked with your downloading Apple ID).
- In case you are not sure about which account you've used to install the app, the best solution would be to delete and reinstall the app while the right Apple ID is logged on in your AppStore.
IMPORTANT:
Please do make a manual backup of your note database in MarginNote 3 before deleting the app. Deleting the app without a manual backup will erase all locally stored documents and notebooks and they would not be retrievable.
Manual Backup: MarginNote 3/.../Settings/Data-Backup and Restore.
Kind Regards,
MarginNote-Bubble
Support Team