Search Error

I upgraded to 3.7.11, but there is still an error.

When I search for documents, I can’t find the search results and the app is forced to shut down.

Please fix it as soon as possible.


First of all, thank you for writing to Ticket for contacting us, as flashbacks and jams are our top priority.
If it's convenient for us to check the possible causes of the backsliding:
1. whether the problem can be reproduced and whether there is a trigger pattern.
If it can be reproduced, you can tell us the specific steps or send us the screenshot/video key steps.

2.Could you share the crashes here or tell me your email so I can search email history for your report

What’s your device type , os version and app version, I’ll try to find your logs.

Please follow steps below to share with us the crash logs, thanks!


Kind Regards,
Support Team