Upgrade problem mn3 to mn4 (macos)

[shdenis (Denis)]

A couple of months ago I purchased the third version of the application for ipad and macos. On the tablet I updated to the fourth version - everything is ok, but on macos the problem arose during the initial launch, I chose the discount option, but it so happened that there was not enough money on the linked card, and after replenishment the update did not take place. I am attaching screenshots of the problem.

[shdenis (Denis)]

@Support-Team can you help me?

[shdenis (Denis)]

Today’s update did not lead to anything, the error remains the same, I cannot use version 4.

When will you fix it?

[shdenis (Denis)]

ru: Обновления выходят, а проблема как была так и осталась, не решается. Обращения в тех.поддержку на почту так же никакого ответа не дали.

en: Updates are coming out, but the problem remains the same and is not solved. Contacting technical support by email also did not give any response.

[shdenis (Denis)]

Самая интересное, что приобрел mn3 на iPad Pro и Macos полные версии, буквально за месяц до выхода mn4.

Как достучаться до тех.поддержки?

[shdenis (Denis)]

@shdenis

@Support-Team can you help me?

@Support-Team will there be support or not?

[goldieleung]

@shdenis have you got this problem sorted?