【FAQ】Collecting Problems with Sync + Troubleshooting

Hello

Hello, it is not recommended to use another app to access mn's folder at this time - you can export the file and send it to a third-party app

Kind Regards,
MarginNote-Relight
Support Team

Who are you answering to? I don’t see anyone using another app in the last posts at least…

Hello

Hello, such as Remnote?

Kind Regards,
MarginNote-Relight
Support Team

Ups!!! I meant Marginnote every time I used the other similar name, sorry…! Corrected now

Hello

Oh, this problem usually occurs in multi-device sync conflicts, is the system time on your mac the actual time? You can try to close iCloud temporarily to see if the problem will occur again.

Kind Regards,
MarginNote-Relight
Support Team