My app was constantly crashing and I thought that maybe had something to do with the sync, because I also use the desktop version to view my maps in a larger scale and often saw that when it updated, the iPad app would crash… so I turned off the cloud sync on the app. Never recovered.
Has been in “Uploading: 2” for 2 days now.
Help?
And BTW, it’s still crashing an annoying lot.
Sync has completely stopped working for me. No errors or anything. The documents are still synced but Study Notes, categories, etc is all not synced between my Mac and my Ipad version.
Please help.
Marginnote support team: PLEASE focus on fixing sync issue. I’ve always resisted being yet another user to complaint about sync across devices but this is getting out of hand. Been putting up with this issue for months. Please focus on solving this as soon as possible. Thank you.
Hello, same problem here: sync works 1 out of 50 times…I’ve seen many suggestions on how to solve the issue but nothing appears to fix the problem…Anyway my point is: is there a way to try to re-sync from scratch? I mean: I mostly use MN3 on my iPad, so the updated data are on my iPad. I use the MN Mac version just to reorganize materials, rename etc. Is it safe (no data loss) to turn off sync and turn it on again? Will this work to resync everything? Any help appreciated!
I think this is getting out of hand…
Please try correcting this syncing error
After watching this many user having same problem as me, i think it is a serious issue because is the most important necessity than any other functions that app gives…
Let alone fix this problem first then develop all you want
otherwise I am not seeing myself using MN3 and my gut clenches because this is the best app that was giving me everything that I have wanted and now I won’t be able to use it …if I can’t sync my study material
The documents gets syncEd right away…the problem is with notes and cards…
And suggestion that has been given by technical support are of no use…still my notes and cards aren’t syncing…
Please sort this matter this affecting our studies man…
Please help fix the sync problem. No MindMap Notebook in iPad is synced to Mac. This is really defeating the purpose of owning the products on different OS. Please prioritize this. Thank you very much!!
And big thing is, I don’t understand after so many customers having the same problem,
So Many complaining not just on margin note forum but also on the App Store …for a such a long time of more than 6 months minimum and yet… there is no improvement, why!!!
After every update, they improve many other things but not this…
I mean seriously, I don’t understand what is the developer and technical support team thinking here. Like there are many threads going on in the marginnote forum only about syncing problem…and they are seeing that Problem for a long time but why they are developing other things in the app and not the basic one …the most important one i would say in this era …that is providing “Sync support”…and Also the best of quality “sync support”
Because copying and pasting everything in iCloud is not a solutions to syncing, Because that takes away great chunk of time in anyone’s studies
How one is supposed to work in this digital era without being able to transfer data to other devices?and for that good quality syncing must work perfectly, Especially when this is the educational app where syncing is the utmost of importance for studies.
Seriously, Please do take some steps in this matter now.
I installed MN 3 on both MacOS (Cataline & El Capitan) and IOS for iPAD as well. The synchronise between Cataline and iOS is working well, there is no problem. But… for el capitan, there is a problem. The synchronise is only for PDF file, but nothing for notes. Any solution for it?
hi all I get a solution for opening your note document from iPad os in Mac OS
get a link of notebook from iPad os as pic shows
then in Mac OS, open safari, then copy the link into the address field, then safari will navigate you back to margin note 3 in Mac OS, then your pdf file with updated mind map note and note in pdf itself from iPad os will appear there
Issue description:
I have a large notebook on macos (1200 notes) vs ipads (11inch pro & mini)/ iphone 11 max pro where it shows only 300 notes. Clearly it isn’t pushing updates from macos to ipados etc. But unfortunately, when clickign the
button here, “delete from icloud” which is what I want to force push the mac’s version is the only option that’s missing.Word of advice
Like everyone else I agree. I think it’s easy to summarize basically what everyone on this forum and the app store thinks. here’s the steps to make marginnote great.
Instead, just make
Thanks a ton for this tremendous app, there’s nothing like it that’s why your users, including myself, are so passionate (and angry about the sync problem)
I feel that ever since 3.6.15 sync has been working much better than it ever has. I dare say it seems to work exactly as expected now, with the changes being updated on other devices within seconds.
Evaluated all the various PDF annotation apps and was most happy with Margin Note, however its syncing feature is sporadic.
iPhone and iPad seem to diverge at times on sync.
And the Mac (via SetApp) just doesn’t receive any updates from the iOS devices.
If any staff want to debug this with me, anytime on Benjamin Lupton | Cal.com works.
Update: Navigating to the Documents -> MarginNote 3 directory didn’t show any of the changes in there, however I moved some documents around just inside Documents and that seems to have triggered the iCloud sync. So seems issue is on Apple’s side rather than the App’s side.
Hi.
I just bought a new ipad and installed MN 3.7,and synced data from icloud.
My cards and notebooks synced well.
But i am unable to sync some documents. i clicked on download from icloud multiple times and also on the download arrow.
I tried restarting ipad and switched off icloud for Marginnotes.
Even after switching icloud for MarginNote on i could not download those documents. Pls guide i need these documents
iCloud Drive is quite buggy, both on Catalina and Big Sur.
My advice is to:
killall bird and after a few seconds iCloud works again.Hi,
I use MN3 on iPad, now my iPad has been stolen and I need to continue on my Macbook Pro with Catalina. I downloaded the app in the app store, clicked “restore purchase” and nothing happened!
I really need a solution here the exams are coming up!
Thank you guys!
All the best,
Henk
Hello
1. Check the version of MarginNote you bought:
2. Make sure you've downloaded/installed the app using the same purchasing Apple ID.
IMPORTANT:
Please do make a manual backup of your note database in MarginNote 3 before deleting the app. Deleting the app without a manual backup will erase all locally stored documents and notebooks and they would not be retrievable.
Manual Backup: MarginNote 3/.../Settings/Data-Backup and Restore.
Kind Regards,
MarginNote-Relight
Support Team
one year later it is still the same problem… I can’t understand that and why there isn’t any honest statement from marginnote team?
sorry but now I am really pissed off… I hope I will find a solutions the next hours. if not, marginnote is dead for me and im going to delete it and give liquid text a try.
I have problem with sync, between mac OS Catalina 10.15.7 and iPad os 14.4
All the pdfs are synced as I can see in iCloud, but Mindmap Notebooks are just not showing up…
I need help please!!
Hi. I’m trying to use MarginNote (EDIT: I used the name of a similar-name app but I meant MarginNote! corrected now) again for my research. I’ve reorganized a little bit my folders (moved and renamed just 3 or 4 or them inside Marginnote), and started putting some more papers. Not sure this is just since I moved/renamed folders but when I enter some folders (seemingly the ones I moved) that should have several of my highlighting paper… the folder is empty! Only subfolders are there (also empty) but not any of my highlighted papers…!
As per instructions above, I’m posting iCloud message (no syncing problem mentioned):
Doc, MindMap and Card don’t show any problem either (and they do show up in MarginNote).
Tried to find the documents elsewhere; nothing. Closed MarginNote, opened it and they are there again
Went to MarginNote’s folder on Documents in the Finder. They are not there either
Close-open MarginNote again and they’re back…
Have tried several other combinations but no way to recover them for more than a few seconds
…
Sometimes the files are shown in Marginote’s folder…
Sometimes is the opposite but after a while the files disappear on both
If I restart the computer I can see the pdfs again inside the Marginote lists of files in its folder. But clicking on a file to open it, it only shows the highlights (in the MarginNote list of highlights), but no document, just an error like this:
Followed what (you?) @Relight_Support-Team say/s- on the iCloud menu in Marginnote: no error there.
Also @Aurelius, I don’t have the QReader.MarginStudyMac folder… (not in User hidden library, nor the Library in the root directory, nor elsewhere (BigSur 11.5.2 M1)
I also tried some related things, like closing and restarting after 30 secs with iCloud switched off (?) but didn’t help. I can’t export a notebook as I don’t have it for the documents in these folders.
Could anyone point to some instructions on what to do to recover them, pretty please? Is it OK to just copy paste the documents FROM iCloud to Macos Marginnote’s folder or will I lose metadata or links or anything that way?
Files in iCloud are still there - but don’t know if I should just copy paste them from iCloud what (this is not clear for my case in the suggestions given in the very first post).
And regarding iCloud, it is has plenty of space. I was using it cause I understood from Marginnote that it was necessary for recovering files (if it was not on by default, some time ago Marginnote/you recommended leaving it on), but now it seems to be what it is making us lose the working files, so please let me know if it’s better to just turn it off. I don’t mind not using it if it is better not to - already have my TimeMachine backup)
Macbook Air M1
