Haven’t heard back anyone in a while, and there hasn’t been a MN3 Mac update for a while.
Yes, and MarginNote 3 has released a new 3.5.2 build. Among other things MarginNote 3 now supports archiving notebooks, a feature much requested by users on the forum.
As for macOS build, it shall be updated later. (iOS and macOS are of separate operating systems.)
Great. Thank you for communicating this update.
Hey do you know what is happening with customer support? A lot of people have not been hearing from them for a while, hope they’re okay!:3
I’ve been hearing this all the time. In fact, other users have DM’ed me to see if I’ve heard anything else from @Support-Team about what’s going on. And I’m just a fellow user!
Some users have even said they’ve reached out to the Apple App customer support contacts to complain about MarginNote’s lack of support and communication. I haven’t gone that route, but understand their frustration.
This has become an urgent problem that many users are experiences.
I am gravely worried about MarginNote’s lack of support. Frankly, it has alarmed me so much that I am no considering whether to start using another annotation app. I would really rather no, but like @jprint and @Marithalie have pointed out, we honestly don’t know if @Support-Team is even working any more.
Glad to hear im not the only one, sad to hear they are leaving us on our own, its such a great app, they have probably put so much effort in it, would be a pity if they shoot themselves in the feet by something so easily fixed.
Always at your service Josh. Actually we talk about your suggestions frequently, however, solutions to them are so tough that we need loads of discussions before my replies. I must apologize for my delaying and I will first make clear my appreciation and difficulties to you in future. In case of temporary absence, you can always find me by sending a brief notification to my personal E-mail firstname.lastname@example.org .
Great. Thank you, @Lanco_Support-Team – I (we) appreciate all of that.
Just to be clear… I totally understand that it’s tough, and takes time, to implement the suggestions that I and other users have made on this forum. So, I totally get that, and am genuinely sympathetic. But it seems that many users – not just me! – have been very concerned about the perceived lack of feedback / response by MarginNote support. Like I said, some users have reached out to me directly, asking if I had some insight into whether MarginNote support was inactive – and even if the app was getting shut down! Some were even DM’img me, asking how they could get a response by you and your colleagues. That shows that other users are really concerned about this. Again, I’m just alerting you guys know so that you corrective action.
I have also been quite concerned about the lapses in communication from the MarginNote team, to the point that I am once again thinking about quitting MarginNote entirely and moving to a different application.
FWIW, I have been through this before with Sente, and I don’t want to repeat the experience.
I hope the MN team will take corrective action.
I’m really sorry about it that I haven’t give your devoted users prompt reply last few days. And please forgive me as now I’m preparing for my final exams. But I promise tomorrow I will give your detailed and complete answers of your questions and requests.
Thanks for your understanding.
MN Support Team