Is MN support still functioning?

Haven’t heard back anyone in a while, and there hasn’t been a MN3 Mac update for a while.

2 Likes

Yes, and MarginNote 3 has released a new 3.5.2 build. Among other things MarginNote 3 now supports archiving notebooks, a feature much requested by users on the forum.
As for macOS build, it shall be updated later. (iOS and macOS are of separate operating systems.)

Regards,
MarginNote
Support Team

1 Like

Great. Thank you for communicating this update.

Hey do you know what is happening with customer support? A lot of people have not been hearing from them for a while, hope they’re okay!:3

4 Likes

I’ve been hearing this all the time. In fact, other users have DM’ed me to see if I’ve heard anything else from @Dieffen_Support-Team about what’s going on. And I’m just a fellow user!

Some users have even said they’ve reached out to the Apple App customer support contacts to complain about MarginNote’s lack of support and communication. I haven’t gone that route, but understand their frustration.

@marginnote @Lanco_Support-Team @Min @Dieffen_Support-Team — are you guys hearing these concerns from your users?

2 Likes

This has become an urgent problem that many users are experiences.

I am gravely worried about MarginNote’s lack of support. Frankly, it has alarmed me so much that I am no considering whether to start using another annotation app. I would really rather no, but like @jprint and @Marithalie have pointed out, we honestly don’t know if @Dieffen_Support-Team is even working any more.

2 Likes

Glad to hear im not the only one, sad to hear they are leaving us on our own, its such a great app, they have probably put so much effort in it, would be a pity if they shoot themselves in the feet by something so easily fixed.

1 Like

Always at your service Josh. Actually we talk about your suggestions frequently, however, solutions to them are so tough that we need loads of discussions before my replies. I must apologize for my delaying and I will first make clear my appreciation and difficulties to you in future. In case of temporary absence, you can always find me by sending a brief notification to my personal E-mail 540838002@qq.com .

Yours sincerely,
Lanco
Support Team

1 Like

Great. Thank you, @Lanco_Support-Team – I (we) appreciate all of that.

Just to be clear… I totally understand that it’s tough, and takes time, to implement the suggestions that I and other users have made on this forum. So, I totally get that, and am genuinely sympathetic. But it seems that many users – not just me! – have been very concerned about the perceived lack of feedback / response by MarginNote support. Like I said, some users have reached out to me directly, asking if I had some insight into whether MarginNote support was inactive – and even if the app was getting shut down! Some were even DM’img me, asking how they could get a response by you and your colleagues. That shows that other users are really concerned about this. Again, I’m just alerting you guys know so that you corrective action.

Thanks!

2 Likes