Documents syncing but notebooks don't

[Sushi_Support-Team]

Hello, alexojeda,

Welcome to the MarginNote Forum. Sync between different platforms, especially iOS and MacOS, is indeed a serious issue. You are expected to refer to this post

【FAQ】Collecting Problems with Sync + Troubleshooting

Hello,Logan, Welcome to the MarginNote Forum and thanks for the information provided. Yes, as you can see, the app may need some time to fetch data from iCloud. And the sync speed depends on iCloud, web quality and some other potential factors. But I can promise to all of you devoted users, our group members now are trying hard to find bugs from sync errors and finally handle them. And we will highly appreciate it if you can give us feedbacks when you meet some sync problems. Sincerely, Bry…

& follow the steps and give us feedback.

Further more, you can also have a look at this post.

Unable to update syncs between platorms

Ok, thanks. @Lanco_Support-Team – I understand that “The first issue is a non-important display bug since everything is fine background.” That’s good to know. But it’s concerning for users since the displayed number of annotations – and the discrepancies that we’re seeing for the same file(s) in Documents and Study (i.e., the “non-important display bug”) – because it helps us to determine which file has the most current number of annotations, and correspondingly if our MN3 syncs are actually …

MN3’s developer has realized the urgency of sync issue. In normal cases, we will change the sync strategy in version 3.7.

Thanks for your understanding.

Sincerely,
Bryan