Unable to update syncs between platorms

[Lanco_Support-Team (Product Manager)]

Hi,

Firstly welcome @HaloLight new to the forum and sorry for the bad experience.

We have received many reports about sync issues. Mostly the truth is what @Jun said, syncing is extremely slow which leads to as if it isn’t working.
As a technique support staff, I’m also very anxious to find a reliable way to make sync works properly. You have to check the cloud sync state to see if it is in ‘fetching’ in the ‘Notebook’ page. If so, the notebook is still downloading which is separated from Document sync. Maybe change the DNS which is faster to connect the Apple server will help.

【FAQ】Collecting Problems with Sync + Troubleshooting

Collecting Problems with Sync + Troubleshooting By far, we have been working on sync issues fed back previously by our faithful users and have already fixed some main problems. Still, we need some more illustrated feedback to improve iCloud sync accordingly in our next coming versions to help you back up and sync data more effectively and conveniently. Herein we need to collect your error information with immediate screenshots on the error pages. We encourage you to export and share with us you…

Also in this thread,

@jsjee

There are problems when I try to sync a document notebook between MN3 macOS and MN3 iOS. Here is how I solve the issues.

1. Upload PDF to iCloud via iCloud web interface [resolve iCloud slow upload issue via macOS Finder]
2. After creating/updating document notebook on macOS, in order to avoid the forever ’fetching data from iCloud’ status, quit, reopen MN and sync again. It is only at this point MN start to upload the newly created/ updated document notebook. [seem like a problem of MN3 itself]
3. On the iOS client, to avoid the same sync failure, also quit and reopen, and sync again. Document should appear now. [also look like a MN3 problem]

Although the issues are temporarily solved via these manual steps, I do anticipate there will be official fix on the issue that MN refuse to sync properly to/from iCloud without reopening. And hopefully sync via WiFi will arrive soon.

Last few days ago, @DrJJWMac helped me find a reason leads to a sync error. 【FAQ】Collecting Problems with Sync + Troubleshooting - #7 by Lanco_Support-Team

What JJW talks about is coding history causes, sub-folder support is very later released than we build sync framework. So some conditions are not fully considered.

I’ve submitted an ultimate solution to the Development schedule. Try to make a Wlan transfer boost when handoff is in use. This way cloud bypasses the Apple Server issues. (MN’s notebook database is an entirety that is much slower than small files transferring in Icloud. That’s why the scattered Documents in MN is always syncing ahead of Notebook.) This improvement needs some time to realize. Once I got good news will notify this thread.

Regards,
Lanco
Support Team