Thank, @anp for your observation and input – both were very useful and helpful. I followed the steps that you outlined, and am waiting to see if it helps. I’ll report back after I’ve made a proper assessment.
A few quick things for @Lanco_Support-Team & @Sushi_Support-Team & @Support-Team that might all help our cause…
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I confess I don’t quite understand the “Handoff” setting and how it works. This again goes back to the point that @JournoProf made re: the lack of literature and step-by-step instructions re: syncing (among other core MN3 features);
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I use MN3 on two iOS platforms: my iPad & iPhone. I just notice that “Handoff” was selected for my iPhone but NOT for my iPad. I’m pointing this out because: (a) Even though I’m not entirely clear about what it does, I’d assume that it affects syncing functions between apps and platforms, and (b) I also assumed that this would be a default setting (I certainly didn’t select “Handoff” on my iPhone), but it appears that’s NOT the case. I’m flagging this so that MN3 users and @Support-Team can correct this, accordingly;
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Like I said, I followed @anp’s steps in inspecting the duplicate MN3 icon in my iCloud folder, ensuring that there weren’t any files in there (even though it occupied several MB’s of storage), and then deleted it. I then ran Database Defragmentation on MN3 on my iPhone and MacOS, but…I don’t see an option to run Database Defragmentation on MN3 for my iPad ! I’m raising this not just so that @Support-Team can include Database Defragmentation on MN3 for the iPad but because it seems like (at least for me) there are a LOT of syncing problems especially with files that are on MN3 for my iPad.
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This might not be a relevant point, but I’m raising it just in case it is… I’ve noticed that there’s a disparity between the number of annotations (shown in the gray boxes to the right of the document or notebook filenames) for Documents versus Study. Maybe that’s as it should be, and I don’t understand what accounts for the disparity for the numbers of annotations in those different modes – if there is an explanation, I’d love to know what that is! But this might be a sign of some of the glitchy behavior that affects syncing performance.
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Regardless of whether there should or shouldn’t be a disparity for the numbers of annotations for files in for Documents versus Study, I’m still having problems with folders not syncing properly, as outlined here Folders not syncing & functioning – which is a post that I put up a year ago ! The same problems persist with…
BTW, these problems have persisted even after took all the steps that @anp outlined (deleting the extra MN3 icon in the iCloud folder, emptying trash, clearing buffers, and running Database Defragmentation on MN3 on my iPhone and MacOS).
It seems to me that @Support-Team could, and should, fix this by now. It’s been a year, guys. I say this with a lot of appreciation for all that @marginnote has been doing to improve the app and fix these and other problems.
Thanks!