@Bryan_Support-Team & @Lanco_Support-Team - I’ve been trying to figure out how to fix the sync problems or at least identify where there might be problems that impede syncing that I’ve overlooked. Here’s one thing that I spotted that might helpful…
On my iPhone, under Settings -> iCloud -> Manage Storage… I see that there are two MarginNote 3 icons listed: one with 548.8 MB and the other with 18.2 MB. When I select the first one (with 548.8 MB), I see the documents that I’ve uploaded or synced to the iCloud; when I select the second icon (with 18.2 MB) there’s nothing there.
The iPhone is providing me with the option of “Delete Data” for these icons – and maybe there’s even a way to delete on of icons themselves. I’m flagging this as an option, and a step I haven’t yet taken yet since I don’t want to disrupt my MarginNote apps or accidentally lose any data.
At the very least, I wanted to alert you about this as it might something that’s causing some trouble.
Also, yesterday I spent several hours trying to different ways to syncing (e.g., downloading files from iCloud via the Sync option / screen), toggling sync settings back and forth, quitting apps and restarting them. So far, nothing has helped sync apps. Please advise.